Hospitality Organizations for Self-Service Technology Assignment

Hospitality Organizations for Self-Service Technology - Assignment Example Notably, the population of the study included 216 employees who work in three participating hospitality organizations during April 2006 (Lema, 2009). All the participants in the population were volunteers while the participating organizations offered diverse workforce in the food, beverage, entertainment, and lodging industry (Lema, 2009). Specifically, the sample participants included employees working in three participating hospitality organizations during April 2006. The sample participants included 71 supervisors, 141 non-supervisors, 111 females, and 101 males (Lema, 2009). The original sample size included 216 employees while the final sample size included the position, gender, and ethnicity of 212 participants (Lema, 2009). Ideally, the study clearly described the sampling method by selecting the demographic variables that define the study. Indeed, the sampling method defined the position, gender, and ethnicity of participating employees in the hospitality industry. The sampling method defined the period for the study and classified the participants into supervisors and non-supervisors (Lema, 2009). It also defined the proportion for gender into 48% males and 52% females (Lema, 2009). Ultimately, it classified the sample into ethnic groups including African American, American Indian, Asian, Caucasian, Hispanic, and Paciï ¬ c Islander (Lema, 2009). Ideally, the sampling method was adequate for this study in that it addressed all the demographic variables that influenced the results for the study. The researches study on the factors that inï ¬â€šuence employee readiness to engage in and support self-directed processes used various instruments, which included Oddi Continuing Learning Inventory (OCLI) and Generalized Self-Efï ¬ cacy Scale (GSE) (Lema, 2009). Most specifically, the GSE instrument sought to assess self-beliefs of personal capabilities of the employee while the OCLI instrument sought to assess employees’ levels of self-directed learning

Customer Relationship Management In Hospitality Industries Tourism Essay

Customer Relationship Management In Hospitality Industries Tourism Essay Customer Relationship Management, or CRM, has many perspectives and definitions that illustrate its fundamental thrust, that of trying to present a holistic strategy for managing customer relationships by getting to know the customers and their needs better, communicating with them more effectively and trying to fulfil these needs (Payne, 2005, Pp. 1 2). Because CRM is about getting to know customers and their needs better, it is about implementing specific Information and Communication technology projects within an organisation to process organisational data to deliver knowledge about customers and their needs. It is now possible for organisations to implement more effective and sophisticated technology solutions for processing customer related data because computers are now far more powerful and cheaper compared to what they used to be, with a vastly increased storage capacity. In addition, businesses and organisations can now store vast amounts of data about their customers on co mputerised systems that can communicate more effectively with individuals and other computer systems using technologies for the Internet. Companies in all sectors, including the hospitality and tourism sector, now routinely engage their customers on the World Wide Web and process customer data to deliver more useful products and services at competitive rates (Gretzel, 2010, Pp. 1 48 63 72). Thus, CRM presents opportunities leading to higher profitability and superior competitive advantage (Roberts, 2005, Pp. 315 316). It is important for modern hospitality organisations to try to increase customer occupancy rates and customer experience in a tough and rapidly changing business environment that presents intense competition (Minghetti, 2003, Pp. 141 143). Thus, managers associated with the hospitality sector, including the hotels and tourism sector must have a deep knowledge of customers needs, behaviours, and preferences to offer services that deliver value to create customer retention, value and loyalty. In addition, it is important to try to communicate effectively with customers in a timely manner and to encourage them to engage in a dialogue with an organisation that can benefit everyone. Thus, customer-centric information systems are important for the hospitality industry, which must use these systems to develop effective relationships with customers to serve them better, encourage them to use more offerings from an organisation and to get to know about their needs in order to satisfy them an d to retain them. It is important to understand that customers are the lifeblood of an organisation and without customers, there will be no revenues and no organisation. Customers who are not satisfied or fulfilled leave to benefit from others who can offer more and this means that efforts directed towards trying to maintain effective customer relationships are now essential for all organisations, including those operating within the hospitality and tourism sectors. It is far more expensive to try to get a new customer than it is to retain and to earn from an existing customer (Buttle, 1996, Pp. 155). The collection and use of customer information, its effective analysis and use for delivering to customers are now more important than ever before (Minghetti, 2003, Pp. 1 2). To understand better the importance of CRM in hospitality industries, it makes sense to try to carry out an in-depth investigation into the topic of discussion from the perspectives of customers, managers and other stakeholders, including employees, from within the context of a place with established hospitality industry that has achieved a reputation for excellence around the world. Edinburgh, in Scotland is a suitable location for such an investigation, not only because the author of this dissertation studies nearby, but also because in addition to being the United Kingdoms favourite domestic holiday destination, Edinburgh is now a world renowned destination for its festivals, events and conferences (Susan, 2008, Scotland A World Class Product). Susan (2008, Scotland A World Class Product) goes further to state that Edinburgh is the most favourite city in the United Kingdom to hold a conference and the demand for rooms for guests is fast outstripping supply. Edinburgh is at the forefront of hospitality and tourism in terms of innovation and quality and the hospitality sector in this city employs 31,000 people, which is nine percent of the workforce (Edinburgh Tourism Action Group, 2010, Edinburgh Tourism Framework for Growth 2007-15). According to the previously mentioned publication, Edinburgh won the Guardian / Observer Travel Award as the UK best city for seven consecutive years and tourism generates more than  £ 1.7 billion expenditure in this city. Efforts are ongoing to maintain Edinburgh as a competitive tourism destination of world class and to try to expand on its potential. Thus, it makes sense to try to examine how the hospitality industry in Edinburgh uses CRM to attract customers and to deliver more to Edinbu rgh and its tourists. The research presented in this dissertation attempts to examine the importance of CRM for the hospitality industry in Edinburgh by presenting a review of selected literature, a customer survey, insights from senior managers and executives from the hospitality and tourism industry in Edinburgh and opinions from those who have the real ground-level knowledge, the employees working within the hospitality sector. 1.1 A Discussion of the Problem for Research Marketing is important for the hospitality industry and for marketing for a successful hospitality organisation should touch the customer (Buttle, 1996, Pp. 155 157). The hospitality product is highly personalised with a substantial intangible content judged on experience. Relationship marketing is important for hospitality because the hospitality market with its ongoing and periodic demand in the face of competition presents a greater need for relational efforts and an understanding of the needs of customers. A need for the personal touch exists in hospitality and information technology provides opportunities for using information about customers to deliver the personal touch in novel ways. However, it is important to deliver correctly the CRM effort, based on the right information analytics and using the right channels to make a positive impact for the customer and the hospitality organisation. Despite the fact, that CRM has continued to present a promise of effecting improvements in corporate profitability, performance, customer retention and customer satisfaction, the proper implementation of CRM in an organisation is essential for success (Van Bentum, 2005, Pp. 28). CRM literature not only reports successes, it also reports a large number of failures in situations when well thought ought CRM solutions were not implemented correctly to impact the customer and to benefit an organisation. Thus, it is important to try to find out how the hospitality industry in Edinburgh is effectively making use of CRM in its efforts to compete with destinations from the rest of the United Kingdom, Europe and the world. It is far easier to articulate CRM than it is to implement it (Dickinson, 1999, Pp. 11 12). Today, the hospitality industry needs exceptional marketing that has the capacity for delivering the long-term customer who profits the business over time to emerge as a business partner. Thus, it is important to know the right way for CRM in hospitality and to get to know how the winners are making use of this new marketing reality for hospitality. For the small business operator in the hospitality sector, a customer information database that has evolved over time is likely to serve well using personal computers and internet connectivity if business continuity persists. However, for a large luxury hotel chain, resort or hotels involved with hosting and arranging conferences, the equation becomes more complex. In the present day and age, the design of CRM system emphasises linking knowledge management in organisations with CRM to try to enhance operational and strategic efficiencies (Xu, 2005 , Pp. 955 956). Thus, hospitality organisations and businesses must not only try to use CRM implementations effectively, but it must also be ensured that the right CRM implementation is serving an organisation by capturing the right data to perform the right analysis to present the most useful of results. With the passage of time, the lifestyles and preferences of customers change, customers become more demanding, new customers become involved with organisations and the business environment places new demands on businesses. Thus, it is not possible to say that knowledge acquisition for CRM in hospitality will be a once only exercise that will not be required on a continuous basis. A requirement exists for understanding CRM implementations, processes, practices and techniques with a view for making projections for the future to benefit most from this essential and important component of hospitality marketing. 1.2 Rationale for the Study It is important to consider the fundamental reason or reasons serving to account for something, or a statement of reasons when contemplating a research study because such an approach serves to elucidate, the aims of a research project or that which is required to be researched. For this dissertation, rationale for undertaking research into CRM in hospitality industries in Edinburgh is important because this influences the thrust of research into the topic of discussion. Clearly, an understanding of CRM and its implementation is not only of importance to the researcher who intends to make a career in the hospitality management, but it is also important for Edinburgh, Scotland and all destinations with an interest in enlarging and enhancing hospitality and tourism industries. Thus, a research project involving CRM in hospitality will benefit the industry and the place where the research is carried out to present new insights into what hospitality management should aim for in the future. Many of the more successful and ambitious hospitality establishments from around the world have practices in place to manage customer relationships (Lo, 2010, Pp. 139 156) and (Pechruttanamunee, 2008, Pp. 134 142). Not only is it likely that the more traditional forms of CRM will continue to play an important role in the evolution and success of hospitality organizations, but it is also likely that eCRM, which is made possible by advances in computer and communicatio n technologies, will present a new global meaning to marketing for hospitality at a destination. Thus, the right way to deliver, manage and to drive the CRM effort in hospitality will make the difference and is worth researching in depth. 1.3 Significance of the Study An examination of literature available in learned journals and books on the subject suggests that a very large body of published literature is available for CRM in organisations and the number of published research studies on CRM in hospitality is increasing. However, although a keen interest exists in Edinburgh and Scotland for promoting and further enhancing the hard won competitive advantage in hospitality and tourism for this city, little is available in terms of what role CRM plays in hospitality industries in Scotland and how better, more effective CRM strategies may be implemented for greater success. Thus, it is likely that this study will not only serve to add to the knowledge about CRM in hospitality, but it will also serve to highlight and to emphasise the importance of CRM in the hospitality industries of Edinburgh and Scotland. It is very likely that an effort to examine CRM practices and implementations in the hospitality industry in Edinburgh will present new insights and ideas that will be use to all with an interest in the management of hospitality and tourism. 1.4 Purpose and Research Questions The following research questions are of interest in the research presented for this dissertation: What is the thrust of CRM strategies in the hospitality industries of Edinburgh? What impact has CRM made on the hospitality industries in Edinburgh and is it possible to improve or to innovate further? What are the critical factors that influence deployment, development, planning and implementation of CRM in the hospitality industry in Edinburgh? What role does technology play in the delivery and implementation of CRM in the hospitality sector in Edinburgh? How has CRM shaped the corporate culture and vision for the hospitality sector in Edinburgh? What rewards has CRM presented to the hospitality sector in Edinburgh? How has CRM influenced the design and delivery of competitive and superior services for the hospitality sector in Edinburgh? What essential framework for the implementation of CRM has emerged in the hospitality sector for Edinburgh? What is the alignment that characterises CRM success for hospitality industries and businesses in Edinburgh? A literature review that attempts to examine and to present relevant perspectives on the importance of CRM in hospitality industries is in the next chapter. Chapter 2 Review of Relevant Literature and Research In the tourism and hospitality industries in general and the hotel industry in particular, Customer Relationship Management (CRM) becomes important as travellers become more price sensitive, less brand loyal and more sophisticated (Sigala, 2005, Pp. 391 392). In the present day and age, information technologies have made it possible for shoppers to make instant comparisons between hospitality and tourism offerings on websites and this means that it is important to implement CRM efforts to ret to retain customers and to provide them with better than what the competitors offer. The hotel industry around the world in particular is experiencing increased globalisation, competition, higher customer turnover, growing customer acquisition costs and rising customer expectations not only because the financial recession and competition but also because prospective customers can quickly make comparisons. Depending on the nature of hospitality business in which an organisation is involved, proc esses for automated data collection and analysis for influencing engagement with the customers are possible. Ryals (2001, Pp. 531 535) states that CRM in hospitality and service industries is important because efforts directed towards trying to enhance customer relationships pay in terms of offsetting high customer acquisition costs for those customers that use certain types of service offerings frequently. After covering acquisition costs, a stream of profit flows emerges for the previously mentioned customer and the longer a customer stays with a hospitality firm, the higher the profit. Thus, CRM helps to offset acquisition costs and to generate higher profits. In addition, the return from CRM increases even further when satisfied customers refer other potential customers who add to the bottom line for an organisation. Because efforts to develop a relationship with customers have generally positive effects on customers, a relationship with a hospitality organisation has a value for customers who associate with a brand to become price insensitive. The impact of efforts to enhance CRM in hospitality organisations are likely to result in the following (Ryals, 2001, Pp. 535): Long-term retention of selected customers Gathering and integrating information on customers An emphasis on data mining and analysis of customer data An emphasis on customer segmentation in terms of lifetime value Identification and micro-segmentation of markets for types of offerings Efforts towards enhanced customer value creation An emphasis on the delivery of customer value through channels optimised for serving various market segments A shift in emphasis from management of product portfolios to the management of portfolios of customers, resulting in efforts directed towards optimising an organisation to serve better customer segments Sigala (2005, Pp. 409 410) goes further to suggest that profound change in service marketing, including marketing for hospitality and tourism, demands that an emphasis exist for customer retention, customisation of products and customer focused processes that incorporate Information and Communication Technologies (ICT) for collecting and processing customer data. Processed data is required to deliver customer insights, superior customer relationships and design of superior products and services. The previously mentioned author suggests an integration of ICT, knowledge management and CRM for hotels and the hospitality industry. However, CRM can and does exist in small hospitality and tourism establishments without the implementation of elaborate ICT applications, and it is important to try to have a good fit between the CRM implementation and the business. It is important to understand that with a good fit, the integrated CRM system will present opportunities for improving staff skil ls, competencies, the working environment and services in addition to enhancing customer relationships. The advent of e-commerce has meant that online intermediaries on the web present a threat to hospitality operators because although such intermediaries do present opportunities to customers to select after comparing a number of offerings, they do not always correctly depict the true value of offerings (OConner, 2004, Pp. 474 476). By implementing CRM efforts, hospitality establishments are in direct contact with customers and they can try to sell the value of their offerings to customers with a personal touch that is missing with online intermediaries. To illustrate the point, it is possible to suggest that by mailing a hotel magazine to selected customers who qualify, it will be possible for a hotel to keep customers informed about developments and at the same time to offer new or discounted products to try to maintain and enhance customer interest. In the age of Internet and the World Wide Web, post visit presentations, including magazines or other advertising literature from hosp itality establishments will neither be expensive to deliver nor late in a fast changing world full of new developments. CRM in the hospitality industry has the potential for reducing marketing expenditure and for increasing sales, but it is important to ensure that potential data-ownership dilemmas are in control so that CRM can work optimally at the brand level (OConner, 2004, Pp. 480 481). Effective data mining using artificial intelligence and sophisticated statistical techniques for data analysis on warehoused data is important for CRM, especially for the large hospitality organisations. However, the previously mentioned author suggests that the regional proliferation of Internet and interest in web-based interactions determines how effective eCRM will be when focusing on a region. The developed world with a more prolific proliferation of the Internet is far more suited to eCRM compared to regions in the developing world with limited access to ICT. In addition, large multinatio nal hotel chains must practice and present effective knowledge sharing for international hotel joint ventures (Magnini, 2008, Pp. 249 252). Hence, clearly CRM implementations in hospitality present both risks and opportunities. OConner (2004, Pp. 482) states that the hospitality industry spends millions of dollars on information technology acquisitions every year, but not much published material exists about the management of acquired information technology resources. According to Ozgener (2006, Pp. 1356 1358), senior management commitment and adequate budgets are important for CRM implementations in the hospitality industries. CRM implementations in the small and medium hospitality firms are likely to feel the effects of innovation quality, customer relations, communication-distribution infrastructure and business dynamics. Business dynamics, which refers to change imposed on businesses due to economic, social, technological and environmental change, is important for CRM because it is such change that demands new offerings from businesses to retain customers in the face of competition. Although the smaller hospitality firms will have less to spend on CRM, they are likely to be more interested in having CRM systems because existing customers are far more important to the smaller businesses compared to the larger ones. Thus, within the context of the hospitality industries existing in a city or a region, CRM implementation within small and large h ospitality businesses may vary, depending on the peculiarities of the place. The previously mentioned, together with barriers for the implementation of CRM in hospitality, is likely to be something that will be worth investigating in the small-scale research project for the importance of CRM in Edinburgh. In addition, the more important goals for implementing CRM in hospitality are also worth investigating because the relative reasons for an interest in CRM are likely to differ. It is possible to use CRM systems in hospitality firms for decreasing costs, sustaining competitive advantage, improving customer services, improving customer retention, acquiring new customers or for increasing profits. However, the relative priority reasons for CRM implementation may vary from firm to firm. Oronsky (2007, Pp. 944) suggests that CRM implementations in hospitality industries are not just limited to hotels, resorts, airlines or travel agencies because it is possible for restaurants to benefit from such implementations and a strategic thrust for CRM. The previously mentioned author suggests that chain restaurants and independent full-service restaurants may benefit from information technology and CRM implementations that effectively use IT for engaging customers and better understanding their needs. Within the restaurant sector, information technology has made an impact on the dining experience of customers and the way in which meals are prepared, even though according to the previously mentioned authors, some researchers suggest that the hospitality industry is not technology oriented. However, it is clear that if information technology for implementing CRM systems can benefit large hotel chains, then there is no reason why the same technology cannot benefit chain restaura nts. Oronsky (2007, Pp. 942) states that within the restaurant industry, information technology has the potential for minimising costs, providing support for superior employee and revenue management, enabling analysis of customer preferences and optimising menus for target costs that will appeal more to customers. Thus, despite reservations expressed by some researchers about hospitality not being a technology industry, other researchers suggest that it is likely that more than 50% of the change that will have an impact food service within the hospitality sector will involve technology influences. Thus, it is clear that a potential exists for using information technology and CRM systems within the food service sector in hospitality organisations. According to Oronsky (2007, Pp. 944), customer feedback and analysis of customer needs is as important for restaurants as it is for any other hospitality operation. Like hotels, airlines and tour operators, restaurants too can engage customers using websites and receive comments, feedback, suggestions or survey results presented on the web. For large restaurant chains, it is possible to implement systems for deciding about how well menu items are doing across the entire chain, and it is possible to enhance customer relationships by using imaginative ways, including deal offerings, special promotions, joint offerings with other businesses or offerings related to food events, etc. Thus, clearly technology facilitates information management, knowledge management and engagement with the customer even in the food service sector. In the business environment that prevails today, CRM is as important for airlines as it is for other hospitality industries because serving and having the customer counts and influences the bottom line (Cheng, 2008, Pp. 487 490). CRM is likely to make a difference for airlines in their effort to retain and attract the frequent flyers because relationship marketing emphasises maintaining long-lasting relationships with customers and a significant proportion of airline customers, even during the tough economic times, are business travellers who fly more frequently than tourists do. Thus, it is clear that the character of airline service offers many opportunities for practicing the relationship marketing approach and many airlines do maintain frequent flyer databases that are useful for deciding about customer requirements and for engaging the customer. Because airline operations present a substantial dependence on computers and information technology for reservation systems, schedulin g and maintenance activities, it is quite possible to incorporate effectively CRM implementations as an addition to existing information technology support systems. For airline CRM that delivers results, it is important to ascertain what keeps customers loyal to airlines and how airlines can respond better to offerings presented by competitors (Cheng, 2008, Pp. 488 489). Loyal customers do appreciate rewards for patronage by loyal customers if airlines present competitively priced offerings that are comparable in quality to offerings from competitors. Although, it is very likely that the touch, the thoughtfulness, benefits and the effort will count in CRM for airlines, customers must be satisfied with the price for quality and type of service offerings. Thus, enrolling customers in frequent flyer programs is not a guarantee of customer loyalty because service quality and service recovery policies in case of service disruption are important for frequent flyers. Clearly, a frequent flyer is likely to prefer an airline that checks them into a decent hotel and presents meals instead of leaving them to wait it out in a departure lounge if a substant ial flight delay persists. A balance must exist between rewards for frequent flyers with the care that airlines can offer to such customers who must constantly be on the move to attend to important business matters. In the present day and age, the digital market on the World Wide Web made possible by the Internet is important for airlines, and it is important that airlines lean closer to their customers to try to cut off agents and other intermediaries. In addition, the previously mentioned author suggests that airlines need to emphasise customer orientation, domain expertise, interpersonal relationships, service recovery performance and the judicious use of information technology to make an impact with customers that will result in superior relationship quality. From a customer perspective, domain orientation or the quality of offerings made by an airline and the quality of its employees are of the greatest importance to customers and this means that it is important to tune the CRM system for presenting superior offerings that benefit customers most. 2.1 2.2 2.3 2.4 2.5 2.6 The chapter, which follows, presents a discussion about the methodology for this dissertation. Chapter 3 Methodology / Methods Used 3.1 Research Approach for the Thesis 3.2 Preparation of a Literature Review Chapter 4 Chapter 5 Discussion A discussion about the conclusions derived from the results of the literature review and the interviews are in the next chapter. Chapter 6 Conclusion, Recommendations and Suggestions for Further Work Appendix A (This page intentionally left blank)

Fashsion Statement :: essays research papers

Fashion Statement There are many reasons why we choose to wear a particular article or style of clothing. Many of us consider our choice in clothing as an extension of our identity; while many others pick items from their wardrobe that reflect their current mood. There are also many times when we choose to dress a certain way in anticipation of being in a particular social setting. When someone decides what to wear they need to keep in mind what messages will they be sending to the gazing eyes. Sometimes we forget or don’t realize, that we are sending both true and false message through our clothes. I am a calm, casual, musician however my clothes do not reflect this. To start, I am wearing skateboard shoes, fat toe-end and fat tongue, rather bulky. They are black except for the gum sole, and the logo on the tongue is golden. The golden logo is hidden by the cuffs of my black, neatly creased Dickies work pants. My pants fit nicely, not tight and not baggy. Holding my pants up is a black casual clamp belt, about an inch tall, with a small rectangular silver buckle. My belt is occasionally being revealed by my un-tucked, youth large, blue, button-up, collared t-shirt. The shirt is a basic plaid design, with a thin vertical line for every thick horizontal line and visa versa. Resting on parts of my shoulders and back is my surfer, guitarist length (about 8 inches long), brown, wavy hair parted down the center. Lastly, sitting backwards on my head, are my sleek, solid black Spy sunglasses. Spy is a company that makes sunglasses for the surfer, coastal alike. These clothes were not acquired in any special way, nothing more or less ordinary than anyone else. I tend to shop at stores that sell surf and skate brand clothing. These brands include Billabong, Quicksilver, Split, Osiris, Dickies, and many similar brands. Stores that sell these brands are found almost everywhere, but I tend to spend most of money at Tilly’s and Chick’s. When others decide what outfit to wear, they are making a statement on how they feel or how they would like to feel. For example, they may wear clothes that make them feel sexy, strong, smart, professional, relaxed, or powerful. The ways I feel in my clothes are relaxed and casual. I don’t feel either over or under dressed for any particular occasion.

Article About Advantage Phone in School

According to a 2008 study by the Pew Research Center, 75 percent of teenagers ages 12 to 17 own a mobile phone and use that phone for daily communication through talking and text messaging. Although mobile phones may be a distraction in schools, there are many advantages to teenagers keeping and using their mobile phones–among them a number of educational and informational smartphone applications and the ability to pinpoint a missing teenager's location via GPS tracking.One of the biggest advantages to a teenager having a mobile phone is the ability to call an emergency service in case of an accident or a towing service in case of a tire blowout while driving. According to the 2008 study conducted by the Pew Research Center, 75 percent of Americans claim to have used their mobile phones in emergency situations. Emergency agencies also support the use of mobile phones during an emergency by urging people to add the letters ICE (for â€Å"in case of emergency†) in front o f certain names in their mobile phone directory to designate who should be called in case of an emergency.Many new phones also include GPS location technology, allowing parents to pinpoint the location of their teens or to locate lost or stolen phones. Smartphones allow teenagers to keep in touch not only with their friends, but also with family members, schools and emergency services. Facebook and other social media applications allow for instant updates on a teenager's status, and mobile phones have revolutionized long-distance communication by including long-distance calling options in their service plans.The ability to send instant text messages is an added advantage, though it should be avoided while driving. According to the Pew Research Center's 2008 study, an estimated 88 percent of teenage mobile phones users use their phones to connect through text messaging. Smartphones enable teenagers and college students alike to download course lectures, lesson plans and other applica tions designed to aid in education.Many applications provide books in digital format, much like a Kindle, while other applications, such as the USA Today or the New York Times app, condense every aspect of the print newspaper so it fits in the palm of a teenager's hand. In addition, a number of informational and educational podcasts, as well as classes recorded in podcast format, are available for instant download to most smartphones. main idea 1. Cell Phones as an Aid in Emergency Situations * ability to call an emergency service in case of an accident or a towing service include GPS location technology, allowing parents to pinpoint the location of their teens or to locate lost or stolen phones. 2. Cell Phones as a Means to Connect * allow teenagers to keep in touch not only with their friends, but also with family members, schools and emergency services. 3. Cell Phones as Wellness and Educational Tools * enable teenagers and college students alike to download course lectures, less on plans and other applications designed to aid in education.

Child aimed reviews in the media Essay

My review is aimed generally at teenagers, the ‘Top Of The Pops’ article is based at early teenagers, although it is obvious that children of a younger age will read it. The purpose of the reviews are purely to entertain, but also to promote the band. This is done by using emotive and persuasive language. When i looked at real reviews from ‘Top Of The Pops’ i noticed that every review that was printed was in the favour of the band, using strong adjectives like ‘energetic’, and ‘deep’ in the bands favor. Whereas the review from ‘Kerrang’ (a magazine for teenagers who’s style of music is not mainstream) showed strong adjectives against the band such as ‘Nothing inspirational’. The reviews are aimed at teenagers but regarding the fact that younger people than teenagers are bound to read the magazine, this is because younger children want to look, and seem older. The article aimed at the ‘Times’ supplement is aimed at an age significantly higher than that of both reviews this is around the age of eighteen plus. The purpose of the article is one to entertain, and two to inform about the history of the band (Coldplay). When i looked at an example of an article from the times supplement it became clear that the in-house style had a very concentrated taste of music and they would be very particular about the things they would say about a band. I tried to make this clear in my piece by adding quotes and opinions from NME such as â€Å"The ideal debut album. Very Nick Drake. Very English†. The formality of the reviews in comparison with the article show big differences. The reviews use colloquialisms such as â€Å"same old†, â€Å"basically† and â€Å"might as well†. I think this is to create a relaxed atmosphere e. g. â€Å"Stand back Westlife†¦.. Pheobus Apollo is in town†. as the piece is aimed at teenagers and teenagers will understand a less formal format, and relaxed style of language. The review uses mild jokes to also create a relaxed atmosphere The review uses some incomplete sentences, for example â€Å"Great to finally see some good Brit rock again† whereas the article only uses incomplete sentences in quotes/statements for example † Very Nick. Very English†. The main text does not uses incomplete sentences. Both of the reviews use personal pronouns, for example in kerrang â€Å"you might as well†. In the article from the times supplement use less personal pronouns to keep up the formality of the piece, also to make the article more formal i wrote in the third person. Because i thought the review was to entertain (and to inform) i used exclamative sentences and declarative sentences, with the article i used predominantly declarative sentences as it was all basically informing. The reviews use proper nouns like band names; Blink 182, Finch, and Staind, when assuming that the reader will already know the band names, they also use personal pronouns to get this effect. This is to create a relationship with the reader, the reader will feel involved in the text because they will recognise the references to bands and this makes it exclusive. The times article uses proper nouns but assumes that the reader will have to have some of it explained for example â€Å"Coldplay released their first elf funded EP Safety†. The article also makes lots of references to time; dates, months and years. This is used to provide the impression that the writer has researched properly. The layout of the review is based on the reviews that i have looked at in Top Of The Pops and Kerrang, they were all in columns, but this has no relevance to linguistic language features. Both pieces use a lot of Jargon that is within the lexical field of music (in general) and bands. From the review this included â€Å"two chord, punk, Westlife, Finch, and album†. From the article the words include â€Å"acoustic, guitar, EP, Grammys, and charts†. The difference here between the two pieces is that the reviews assumes that the reader already knows the lexis, but the article gives extra information for the reader. Regarding this both articles do use brackets (to provide additional information). I carried out a smog test on the reviews article so i could compare the reading age and level of each piece. I found that both the reviews have a reading age of fourteen which suggests that the language used is relatively simple and easy. The article’s reading age was at the older age of eighteen, this indicates that the words used (and the language in general) is much more sophisticated than that of the review.

French Passive Constructions

French Passive Constructions Passive constructions are those in which a verbs action is performed on the subject, rather than the subject performing the action as in active (normal) constructions. The passive voice is the most common French passive construction, but there are a couple of others to watch out for as well. Other French Passive Constructions Passive Infinitive: Even though the French infinitive translates as to verb, the French infinitive sometimes needs to be preceded by a preposition. This is the case with the passive infinitive, which is commonly used with indefinite and negative words, such as Il ny a rien manger - Theres nothing to eat.Passive Reflexive: In the passive reflexive construction, a normally non-reflexive verb is used reflexively in order to express the passive nature of the action, as in Ça se voit - Thats obvious.Reflexive Causative: The reflexive causative (se faire infinitive) indicates something that happens to the subject, either per someone elses implied action or wish or unintentionally. Passive Reflexive in Detail In French (and English) it is preferable to avoid the passive voice. French has numerous constructions which are commonly used in place of the passive voice, one of which is the passive reflexive. The French passive reflexive is used in place of the passive voice in order to avoid naming the agent of a verb. The passive reflexive is formed with a noun or pronoun, then the reflexive pronoun se, and finally the appropriate verb conjugation (third-person singular or plural). In essence, this construction uses a non-reflexive verb reflexively in order to demonstrate the passive nature of the action. The literal translation of the French passive reflexive (something does something to itself) is strange to English ears, but its important to recognize this construction and understand what it actually means. Ça se voit. - Thats obvious.Ça saperà §oit peine. - Its hardly noticeable.Cela ne se dit pas. -  That isnt said.Ce livre se lit souvent. - This book is often read.Comment se prononce ce mot  ?  - How is this word pronounced?Comment à §a sà ©crit  ? (informal) - How is that spelled?Un homme sest rencontrà © hier. - A man was found yesterday.Un coup de tonnerre sest entendu. - A crash of thunder was heard.Les mà »res ne se vendent pas ici. - Blackberries are not sold here.Ce produit devrait sutiliser quotidiennement. - This product should be used daily.

Linearbandkeramik Culture - The First Farmers of Europe

Linearbandkeramik Culture - The First Farmers of Europe The Linearbandkeramik Culture (also called Bandkeramik or Linear Pottery Ceramic Culture or simply abbreviated LBK) is what German archaeologist F. Klopfleisch called the first true farming communities in central Europe, dated between about 5400 and 4900 BC. Thus, LBK is considered the first Neolithic culture in the European continent. The word Linearbandkeramik refers to the distinctive banded decoration found on pottery vessels on sites spread throughout central Europe, from south-western Ukraine and Moldova in the east to the Paris Basin in the west. In general, LBK pottery consists of fairly simple bowl forms, made of local clay tempered with organic material, and decorated with curved and rectilinear lines incised in bands. The LBK people are considered the importers of agricultural products and methods, moving the first domesticated animals and plants from the Near East and Central Asia into Europe. Lifestyles of the LBK The very earliest LBK sites have loads of pottery sherds with limited evidence of agriculture or stock-breeding. Later LBK sites are characterized by longhouses with rectangular plans, incised pottery, and a blade technology for chipped stone tools. The tools include raw material of high-quality flints including a distinctive chocolate flint from southern Poland, Rijkholt flint from the Netherlands and traded obsidian. Domesticated crops used by the LBK culture include emmer and einkorn wheat, crab apple, peas, lentils, flax, linseed, poppies,  and barley. Domestic animals include cattle, sheep and goats, and occasionally a pig or two. The LBK lived in small villages along streams or waterways characterized by large longhouses, buildings used for keeping livestock, sheltering people and providing workspace. The rectangular longhouses were between 7 and 45 meters long and between 5 and 7 meters wide. They were built of massive timber posts chinked with wattle and daub mortar. LBK cemeteries are found a short distance away from the villages, and, in general, are marked by single flexed burials accompanied by grave goods. However, mass burials are known at some sites, and some cemeteries are located within communities. Chronology of the LBK The earliest LBK sites are found in the Starcevo-Koros culture of the Hungarian plain, around 5700 BC. From there, the early LBK spreads separately east, north and west. The LBK reached the Rhine and Neckar valleys of Germany about 5500 BC. The people spread into Alsace and the Rhineland by 5300 BC. By the mid-5th millennium BC, La Hoguette Mesolithic hunter-gatherers and LBK immigrants shared the region and, eventually, only LBK was left. Linearbandkeramik and Violence There seems to be considerable evidence that relationships between the Mesolithic hunter-gatherers in Europe and the LBK migrants were not entirely peaceful. Evidence for violence exists at many LBK village sites. Massacres of whole villages and portions of villages appear to be in evidence at sites such as Talheim, Schletz-Asparn, Herxheim, and Vaihingen. Mutilated remains suggesting cannibalism have been noted at Eilsleben and Ober-Hogern. The westernmost area appears to have the most evidence for violence, with about one-third of the burials showing evidence of traumatic injuries. Further, there is a fairly high number of LBK villages that evidence some kind of fortification efforts: an enclosing wall, a variety of ditch forms, complex gates. Whether this resulted from direct competition between local hunter-gatherers and competing LBK groups is under investigation; this kind of evidence can only be partly helpful. However, the presence of violence on Neolithic sites in Europe is under some amount of debate. Some scholars have dismissed the notions of violence, arguing that the burials and the traumatic injuries are evidence of ritual behaviors​, not inter-group warfare. Some stable isotope studies have noted that some mass burials are of non-local people; some evidence of slavery has also been noted. Diffusion of Ideas or People? One of the central debates among scholars about the LBK is whether the people were migrant farmers from the Near East or local hunter-gatherers who adopted the new techniques. Agriculture, animal and plant domestication both, originated in the Near East and Anatolia. The earliest farmers were the Natufians and Pre-Pottery Neolithic groups. Were the LBK people direct descendants of the Natufians or were they others who were taught about the agriculture? Genetic studies suggest that the LBK were genetically separate from the Mesolithic people, arguing for a migration of the LBK people into Europe, at least originally. LBK Sites The earliest LBK sites are located in the modern Balkan states about 5700 BC. Over the next few centuries, the sites are found in Austria, Germany, Poland, the Netherlands, and eastern France. France: Berry-au-Bac, Merzbachtal, Cuiry-les-ChaudardesBelgium: Blicquy, VerlaineGermany: Meindling, Schwanfeld, Vaihingen, Talheim, Flomborn, Aiterhofen, Dillingen, HerxheimUkraine: Buh-DniestrianRussia: Rakushechnyi YarNetherlands: Swifterbant, Brandwijk-Kerkhof

Salve Regina Admissions and Acceptance Rate

Salve Regina Admissions and Acceptance Rate With an acceptance rate of 68  percent, admissions at Salve Regina University are fairly open. Students with good grades and test scores are likely to get in. Those interested in applying to the school will need to submit an application (which can be filled out and submitted online), official transcripts of high school work, two letters of recommendation, and a personal essay. For more information about these requirements, be sure to visit the schools admission web pages. Also, if you have any additional questions, feel free to contact the admissions office at the school. You can calculate your chances of getting in with this free tool from Cappex. Admissions Data (2016) Salve Regina University Acceptance Rate: 68  percentTest Scores: Salve Regina is now test-optional)SAT score comparison for Rhode IslandACT score comparison for Rhode Island Salve Regina University Description Founded in 1947 by the Sisters of Mercy, Salve Regina University is a Catholic university with an attractive 80-acre waterfront campus in the Ochre Point-Cliffs National Historic District of Newport, Rhode Island. Students come from 35 states and 16 countries with about 15 percent coming from  Rhode Island. Undergraduates can choose from 46 majors among which professional fields such as nursing, business, and criminal justice are quite popular. Academics are supported by a 14 to 1  student/faculty ratio. In athletics, the Salve Regina Seahawks compete in the NCAA Division II Commonwealth Coast Conference for most sports. Football competes in the New England Football Conference. The university fields 19 intercollegiate varsity sports. Enrollment (2016) Total Enrollment: 2,746  (2,124  undergraduates)Gender Breakdown: 30  percent male / 70 percent female93  percent full-time Costs (2016-17) Tuition and Fees: $37,820Books: $1400 (why so much?)Room and Board: $13,650Other Expenses: $2,300Total Cost: $55,170 Salve Regina University Financial Aid (2015 -16) Percentage of New Students Receiving Aid: 99  percentPercentage of New Students Receiving Types of AidGrants: 99 percentLoans: 75 percentAverage Amount of AidGrants: $21,548Loans: $10,313 Academic Programs Most Popular Majors:  Accounting, Biology, Business Administration, Criminal Justice, English Communications, Marketing, Nursing, Psychology, Special Education What major is right for you?  Sign up to take the free My Careers and Majors Quiz at Cappex. Graduation and Retention Rates First Year Student Retention (full-time students): 82  percent4-Year Graduation Rate: 64  percent6-Year Graduation Rate: 68  percent Intercollegiate Athletic Programs Mens Sports:  Football, Ice Hockey, Soccer, Basketball, Tennis, Baseball, Cross CountryWomens Sports:  Volleyball, Track and Field, Basketball, Field Hockey, Cross Country, Lacrosse If You Like Salve Regina University, You May Also Like These Schools University of Rhode Island: Profile | GPA-SAT-ACT GraphBrown University: Profile | GPA-SAT-ACT GraphUniversity of New Haven: Profile | GPA-SAT-ACT GraphBoston University: Profile | GPA-SAT-ACT GraphAlbertus Magnus College: Profile  Quinnipiac University: Profile | GPA-SAT-ACT GraphLasell College: Profile  Endicott College: Profile | GPA-SAT-ACT GraphBoston College: Profile | GPA-SAT-ACT GraphSaint Anselm College: Profile  University of New Hampshire: Profile | GPA-SAT-ACT GraphCurry College: Profile   Data Source: National Center for Educational Statistics

Pilosophy of Community Policing Essay Example | Topics and Well Written Essays - 500 words

Pilosophy of Community Policing - Essay Example The notions of team work and leadership management are those to be learnt by the police of today and future (Trojanowicz & Bucqueroux, 2004). Community policing officers are â€Å"to be particularly thoughtful, creative problem solvers†, and preferably to be of the local residents (Carter 1997). After you’ve got the people you need, it is necessary to provide training, fair working conditions, permanent evaluation, appraisals, professional development, and always be ready for changes. Community policing requires unique strategies and decision in each locality, ability to build strong and lasting relations, based on co-operation and trust. It is a long-term, on-going, iterative process, demanding constant attention and flexibility. This all requires funding and governmental support. These features and requirements of the philosophy make it not that easy to implement the community policing everywhere and simultaneously. 2. Brock University Campus Security Services (2007) describes five generally accepted and interrelated components of Community policing, including: Enforcement, Continuous learning, Community development, Security Service re-engineering, Community/Security partnerships. Enforcement is an active component responding to the safety concerns. Each platoon is responsible for the community involvement into objectives determining and enforcement priorities. Continuous Learning is an imperative for both the police of all ranks and community members. It is key for revealing the commitment to the philosophy. Community Development suggests the full partnership of community and police in developing crime prevention program and public education, development of communication and cooperation. Security Service Re-engineering presupposes on-going, iterative, adaptable strategy in developing programs addressing the needs of the community. Community/Security Partnerships means â€Å"a full and equal partnership and meaningful dialogue with internal and

Bussiness environment Essay Example | Topics and Well Written Essays - 2000 words

Bussiness environment - Essay Example This is made possible with the help of the local state machinery which indeed is the government, the different stakeholders, the various political groups, the reform movements, the consumer action factions and indeed the largest entity of them all – the various publics. Now what is most important under such a non-manufacturing sector to produce instant results is the interplay between these entities on a consistent basis – the result of which is the amalgamation of resources brought forward by each player and thus the wholesome unit works towards providing each other benefits as well as towards the whole composition of the relevant sector that it is working under. For the length of this paper, an effort has been manifested to focus on the provision of the public services and as to how the same are delivered to the different publics on an out and out basis. (Stark, 2002) The steps that the varied organizations and firms undertake, the role of the government under such in itiatives and the endeavor which the stakeholders make all this while is adequately documented within the length of this essay so as to mention the salient features of the provision of public services, coming as a direct example of and under the banner of the non-manufacturing sector. Now the focus shifts wholly towards the public services since these bring forward the needs and wants of the people – for whom the services are carried out in essence. The public services are the most basic of needs coming under the auspices of the government and for carrying out these undertakings; the government need not charge anything. However the social sector taxes and the income cuttings play a huge role in providing the funding for the public services’ institutions to work in a wholesome manner. What is needed is an effort by the state machinery (government) to step up the

Reflection on the movie the guardian 2006 Essay Example | Topics and Well Written Essays - 500 words

Reflection on the movie the guardian 2006 - Essay Example During training, Jake encounters Emily Thomas, a local school teacher (Stephen 2010). They develop a casual relationship since both of them believe that the time they have together is limited. After the end of the initial training period, thorough instruction commences at the academy. Jake arrives to class late after spending at Emily’s house (Stephen 2010). He is confronted by Ben. In as much as he is not expelled, Jake as well as the entire team gets punished for his lateness. Initially, Ben strives to compel Jake to leave. He later realizes that Jake is not only dedicated but also persistent. Jake meets Emily in a bar and narrates to her about how he beat the records for his instructor, Ben. An old friend of Ben named Maggie who works as a barkeep, however, informs Jake about the unbreakable records set by Ben at a ship fire rescue, where he tirelessly worked and saved the entire victims (Stephen 2010). Ben was able to save the only man left by holding him by the fingertips all through the entire flight. While landing, Ben extensively injured his shoulder and hand. Charlie Hodge, a friend to Jake, is not able to cope during instruction, with frightened victims in the water. He is also frightened of failing school. As a result, Jake decides to cheer him up by taking him out to relax while having a drink. While at navy bar, they take part in a fight and later end up in jail. Jake later comes back bandaged and base beaten (Stephen 2010). Despite all these, he takes the entire blame. Jake is confronted by Ben who is interested in knowing the reason for him leaving his forecast as an aggressive swimmer and narrates to him about all that he learned about Jake’s past. Ben learned that Jake, who was a designated driver on a night out, got involved in an accident that made him lose his relay team in high school (Stephen 2010). They therefore realize that they share a common ground of being the only survivors. Later, Jake is assigned

Applying Diversity Challenges to Your Chosen Field Research Paper

Applying Diversity Challenges to Your Chosen Field - Research Paper Example This affects the process of learning and even noted to be creating a blockage in easy development of approaches that I enjoyed during my secondary course (Grace & Wells, 2007). Specially mentioning, the different experiences of life either block or support the development of cognitive ability to meet the elated requirements of the society and likewise enhance learning ability. However, the accumulation of diverse group of people belonging to different sections and cultural backgrounds certainly enhanced my ability to maintain greater sustainable development within my field of learning i.e. ESL (Drago-Severson, 2004). Additionally, the racial as well as diversified ethnic identities even acted as majorly influencing the mode of learning. In my learning filed i.e. ESL, I came across huge level of gender biasness, representing the fact that ethnic communities are affecting the universal development of people. Sexual orientation of different societies is also noted to be affecting the needs of the people, resulting in affecting the learning processes. Based on my understanding, the only mode of learning for a group of people belonging to diverse culture could be developed by proper use of integrated learning approaches and development of teacher-student relationship (Caffarella & Daffron, 2013). Grace, A. P., & Wells, K. (2007). Using Freirean pedagogy of just IRE to inform critical social learning in arts-informed community education for sexual minorities. Adult Education Quarterly, 57(2),

The understanding of language learning Article Example | Topics and Well Written Essays - 1000 words

The understanding of language learning - Article Example The view of learning as changing participation is radically different from theories of second language (L2) acquisition that frame language learning as a cognitive process residing in the mind-brain of an individual learner. Many scholars in the cognitive tradition have accepted a view of language as a set of clearly delineated and internally coherent structures that are best understood as a self-contained system. The methodology followed here is that of participatory research and the main limitation of the same is the possibility of bias of the researcher owing to his or her involvement. Not enough is said about the unbiased nature of the method though we find that the researcher learns in the process. Moreover, a cross-sectional analysis would have led to a more justifiable and generalized set of results. The method followed here is a specific case though structured longitudinally. Also, the main limitation of the study is the inability to capture the ethnic or racial differences r eflected in the discursive practice because the study is based on a Vietnamese learner. The representations of the findings and the final analysis or conclusion of the researchers are presented in a complex manner and at times the observations are repetitive in nature. Even considering all limitations, the purpose and findings of the study are interesting and revealing in the area of discursive practice and the interactional process of research. ... The methodology followed here is that of participatory research and the main limitation of the same is the possibility of bias of the researcher owing to his or her involvement. Not enough is said about the unbiased nature of the method though we find that the researcher learns in the process. Moreover a cross sectional analysis would have led to a more justifiable and generalized set of results. The method followed here is a specific case though structured longitudinally. Also the main limitation of the study is the inability to capture the ethnic or racial differences reflected in the discursive practice because the study is based on a Vietnamese learner. The representations of the findings and the final analysis or conclusion of the researchers are presented in a complex manner and at times the observations are repetitive in nature. Even considering all limitations, the purpose and findings of the study are interesting and revealing in the area of discursive practice and interacti onal process of research. Capturing the over time changes in communication is the most significant part of the research. Again study explores both verbal and non verbal methods of communication which makes it more complete though not very inclusive in terms of sample choice. Excerpts i. Just before the opening of revision talk in the first conference, in Excerpt 1 â€Å"the instructor and student discuss a tragic event in the student’s life that he had written about in his paper. Years before, he had stepped on a land mine in his native country of Vietnam and, as a result, lost part of a leg. Although the event was mentioned in the student’s paper and, thus, we could say the topic of their interaction emerged from the text, their conversation focuses on topics not mentioned

Boston Beer Company Case Study Example | Topics and Well Written Essays - 250 words

Boston Beer Company - Case Study Example The management of at the company has market the innovations made by the company as the major drivers of success in the marketing of the beer. The ability of the company to produce different beers under the same brand has enabled the majority of the operations owned by the company to flourish. The company has been able to progress based on its ability to sell beers that are crafted for the individual market tastes. It is able to point out the unique market tastes by conducting extensive market research on the beers and the flavor preferences of the market. This way, the company is able to produce the beers that cover all the needs of the people leading to an inclusive variety. Therefore, the company is able to run on its innovative approaches when addressing the market needs. Creation of 18 varieties of the brands and the increasing growth in the crafts and imports beer markets is an indicator of the market success(Lane and Import 7). Lane, Samuel, and Lane Import. Jonathan Delgado, Marvins Air Conditioning Corp Janine De Veer, Boehringer Ingelheim Pharmaceutical, Inc. Carol Gutierrez, The Boston Beer Company Gladys Giselle Rodriguez, Trans Americanc. HB Inc.. Academy of Health Care Management 6.2 (2009): 7.

The understanding of language learning Article Example | Topics and Well Written Essays - 1000 words

The understanding of language learning - Article Example The view of learning as changing participation is radically different from theories of second language (L2) acquisition that frame language learning as a cognitive process residing in the mind-brain of an individual learner. Many scholars in the cognitive tradition have accepted a view of language as a set of clearly delineated and internally coherent structures that are best understood as a self-contained system. The methodology followed here is that of participatory research and the main limitation of the same is the possibility of bias of the researcher owing to his or her involvement. Not enough is said about the unbiased nature of the method though we find that the researcher learns in the process. Moreover, a cross-sectional analysis would have led to a more justifiable and generalized set of results. The method followed here is a specific case though structured longitudinally. Also, the main limitation of the study is the inability to capture the ethnic or racial differences r eflected in the discursive practice because the study is based on a Vietnamese learner. The representations of the findings and the final analysis or conclusion of the researchers are presented in a complex manner and at times the observations are repetitive in nature. Even considering all limitations, the purpose and findings of the study are interesting and revealing in the area of discursive practice and the interactional process of research. ... The methodology followed here is that of participatory research and the main limitation of the same is the possibility of bias of the researcher owing to his or her involvement. Not enough is said about the unbiased nature of the method though we find that the researcher learns in the process. Moreover a cross sectional analysis would have led to a more justifiable and generalized set of results. The method followed here is a specific case though structured longitudinally. Also the main limitation of the study is the inability to capture the ethnic or racial differences reflected in the discursive practice because the study is based on a Vietnamese learner. The representations of the findings and the final analysis or conclusion of the researchers are presented in a complex manner and at times the observations are repetitive in nature. Even considering all limitations, the purpose and findings of the study are interesting and revealing in the area of discursive practice and interacti onal process of research. Capturing the over time changes in communication is the most significant part of the research. Again study explores both verbal and non verbal methods of communication which makes it more complete though not very inclusive in terms of sample choice. Excerpts i. Just before the opening of revision talk in the first conference, in Excerpt 1 â€Å"the instructor and student discuss a tragic event in the student’s life that he had written about in his paper. Years before, he had stepped on a land mine in his native country of Vietnam and, as a result, lost part of a leg. Although the event was mentioned in the student’s paper and, thus, we could say the topic of their interaction emerged from the text, their conversation focuses on topics not mentioned

Ethics and the Airlines Research Paper Example | Topics and Well Written Essays - 1000 words

Ethics and the Airlines - Research Paper Example Organizations that fail to comply may be subjected to huge fines or other more severe consequences. Aviation stakeholders have fallen victim to violations of safety regulations among several carriers over the years. In 2007, the Federal Aviation Administration found that Southwest Airlines had not complied with safety regulations. The organization has gone for a record 59,000 flights without carrying out the proper inspections required for such flights. After realizing this problem, FAA officers augmented the problem by failing to report it and suppressing other similar evidence. It was only through interventions by two whistleblowers that the matter was put under investigation. A settlement was reached 3 years later, and the company had to pay 7.5 million dollars for flying unfit consumer airplanes. The above incident is one of many that have occurred over the past 7 years; another one involved American Airlines. In 2008 it was found that the organization had also not carried out maintenance of their aircrafts. They had put many passengers at risk and were required to pay a hefty sum of $ 15 million. Hawaiian Airlines was the most recent one, and can be a suitable case study for ethics and safety issues in aviation. In an FAA press release, it was announced that Hawaiian Airlines had been operating a Boeing 767-300 flight without conducting proper inspections of the parts. These requirements were outlined in a 2000 airworthiness direct (AD). This error was detected by the FAA in 2012 when the Airlines’ documents indicated that the particular AD under consideration was not applicable to the company. Approximately 5,000 flights had occurred on the flight without these inspections. Statutory and legal directives are highly critical in the aviation industry because without them, people’s lives could be placed at risks. Airworthiness directives are

Knowledge on Prevention of Occupational Hazards | Research

Knowledge on Prevention of Occupational Hazards | Research CHAPTER- I INTRODUCTION â€Å"Working may be an occupational hazard to you. Not working is an occupational hazard to the country.† (12 Eustace 8:5) Work is considered as a basic part of human existence. Most of the adults spend approximately one-third to one-fourth of their life time at work and often perceives work as a part of their self identity, self-expression and self-fulfilment. Many people believe that work is worship, equally important is the place of work because the workplace has significant influence on individual’s health and is a primary site for the delivery of preventive health care. (Rogers, 2006) The level of occupational health and safety, socioeconomic development of a country, quality of life and wellbeing of working people are not only closely linked with each other but also influence each other. This suggests that intellectual and economic inputs on occupational health care are not burdens but have a positive and productive impact on the company and national economy. Some industries and countries have demonstrated that it is technically feasible and economically productive to prevent and minimize hazards at work. This occupational health is an important factor for sustainable socio-economic development that enables workers to enjoy a healthy and productive life both throughout their active working years and beyond, especially after their retirement. (WHO, 2005) Textile industry is one of the leading industries both in India and in the world at large. Nearly 14% of the total industrial production comes from textile industry and it forms around 3% of GNP in India. After Indian railways, Indian textile industry seems to generate more employment. (India Business Directory, 2010) The current global labour force stands at about 2600 million and is growing continuously. Approximately 75% of these working people are in developing countries. The officially registered population constitutes 60-70% of the world’s adult male and 30-60% of the world’s adult female population. Each year another 40 million people join the labour force and most of them are in developing countries. It is imperative therefore to realize that workplace environmental hazards are a threat to a large proportion of the world population. Occupational health is a branch of Community Medicine which deals with the effects of occupation of workplace on human health (Park. JE, 2009). Every occupation is associated with one or other ill effects on health. One such occupational group is cotton textile workers. (Hunter’s Disease of Occupation, 2008) The major health problems associated with cotton dust are respiratory problems, which include Byssinosis, pneumonitis and Emphysema. The problems are highly prevalent in the mills of developing countries. (Fantahumand Adebe, 2009) Byssinosis is an occupational lung disease often observed among workers exposed to cotton dust. Despite the fact that byssinosis has been recognized for over 100 years, the etiology and pathogenesis remain obscure. The ability of textile fibres to produce byssinosis is determined by fibre type-cotton being the most potent, followed by flax, hemp. Harvested cotton consists of a mixture of plant materials including leaves, bracts and stems, fibre, bacteria, fungi, and other contaminants. Very importantly, the compounds which cause byssinosis are water soluble. The biological activity of cotton can be greatly reduced by either steaming or washing the cotton before processing the textile work. (David, 2006) The occurrence of respiratory symptoms represents the earliest response to cotton dust exposure, followed by lung function changes. Early respiratory symptoms may be a risk factor for subsequent loss of pulmonary function in cotton textile workers. (David, 2006) The severity and extent of problem are well recognized in the developed countries and control measures have been implemented to prevent the disease. This is not true, however, for developing countries where the severity and extent of the problem are not well studied and preventive measure are far from adequate. (J.R.Parikh, 2007) The occupational health nurse plays an important role in maintaining health and safety of employees by assessing the work site for hazards and reducing risk that could lead to disastrous situations. More effort could be directed at integrating promotion of health and health protection activities to provide with an environment more conducive especially to general health of the workers, so that the work site offers an excellent setting to focus on both health protection and health promotion. (Blix, 2009) Need for the Study: Occupational health is concerned with health in its relation to work and the working environment. Occupational health implies not only health protection but also health promotion, emergency care, wide range of preventive, curative services, rehabilitative services, a concept which includes everything that can apply to promote health and working capacity of the workers. Occupation health is a branch of community medicine which deals with the effects of occupation or workplace on human health. We have already seen that every occupation is associated with one or the other ill effects on health and cotton mill workers are not an exception to this fact. These workers are susceptible to various morbid conditions by virtue of workplace and working conditions. These morbid conditions may range from chronic respiratory diseases due to cotton dust inhalation to anaemia because of nutritional deficiency. Although many studies on chronic respiratory disease among cotton mill workers have been carried out, a study including complete health profile of cotton mill workers is limited and is need of further research. (Indian Journal of Occupational and Environmental Medicine, 2010) An occupation is something in which persons not only earn their daily bread but also spend one-third of average adult life. The Bureau of Labour Statistics reports that every 5 seconds a worker is injured in the world and every one second a worker is temporarily or permanently disabled in India. The Centre for disease control and prevention reported in 2006 that every day and average of 137 persons die from injuries on the job. Each year 74000 require treatment in hospital emergency departments for work related injuries. (Girijakumari, 2009) According to a recent estimate, the cost of work related to heat loss and associated productivity loss may amount to several percent of the total gross national product of a country. In India there are about 20 million workers who are involved in textile industry, among them 1.07 million workers are engaged in the manufacture of cotton textile. Byssinosis, hypertension, noise induced hearing loss, dermatitis and risk of cancer due to various chemicals and dyes are common occupational diseases found among weavers. In a study done by NGO in 2008, byssinotic condition was first recorded in Indian history in the last 150 years. A maximum number of Byssinosis is a respiratory syndrome that occurs as a result of inhaling dust that is produced when cotton is inhaled. The occupational nurse should realize that the primary concern to protect the health of working population. A longitudinal study was conducted to assess the prevalence of byssinosis and to find out the association between smoking and byssinosis. 344 samples were taken among the textile workers. The synergistic effect of smoking on cotton dust exposure was evaluated. Indeed, smoking had significantly higher frequency than non-smoking. In the survey conducted, it was observed that the frequency of respiratory symptoms and prevalence of severe byssinosis were 14.9% and 12.6% respectively. The reduction of symptoms was due to the old cotton mill. The reality is lower in the case of non-smokers. The result indicated that smoking potenitates’ byssinosis and smoking was found to show an additive effect of cotton dust exposure. (Maunder, LR, 2007) A study was conducted to determine the effect of past cotton dust exposure on the respiratory tract; a total of 223 persons working in textile mills were included in this study. A questionnaire was used to enquire about respiratory problems, the participants underwent using several spirometric measurement. The most common respiratory problem was pneumonitis 14.3%, the prevalence of byssinosis was only 20.2% and emphysema was 11% in cotton processing workers. (Basel, K.A, 2008) The jobs and tasks in textile mills varied according to the product, process and operations since the subjects were selected from four sections, such as the blow and card room, spinning mills, finishing section and general section. The symptoms of respiratory illness were identified as highest among the workers in the blow and card room, and in the spinning section. In all, 53% of the workers have had such symptoms that had a low peak expiratory flow rate ((Taylor, et.al, 2010) Regular smoking was significantly associated with the occurrence of respiratory related illness and its symptoms. A number of ‘beedi’ (the name of a local cigarette stick that contains more nicotine than usual cigarettes) smokers worked in the production section. They smoked 2 to 25 sticks (a mean of 13 sticks) per day. Non- smokers were less likely to be affected, but many of them suffered from casual fever (20%) and also morning headaches (8%). Prevalence of other health problems were also identified as restlessness at night (24%), daytime sleepiness (11%), snoring (19%), impotence (31%), and feeling physically weak (10%). The prevalence of hypertension (14%) was also noted among some workers. Only 16% of the workers in the production section had been using masks for more than 5-7 years, and no significant association was found between the symptoms of respiratory illness and the length of their service. However, some evidence from their health record (personally kept at home and from doctor’s prescription) proved that symptoms of respiratory illness were suspected among those who were working for more than six-year duration. (Jackson, 2008) Prevention of occupational hazards as an essential component of health aims at training and educating these workers in order to promote good health. It is extremely important to make people aware of the concerns of workplace. One of the major responsibilities of community health nurse is to impart knowledge related to specific measure in preventing occupational hazards. It is the Community health nurse who can play a vital role in preventing and controlling occupational hazards. Therefore, she/he should function independently and carry out this particular responsibility for better health of the workers. (Pyuish Gupta, 2010) Statement of the Problem: A Study to assess the Effectiveness of Video Assisted Teaching Programme on Knowledge Regarding Occupational Hazards and its Prevention among Cotton Mill Workers at Selected Industries, Salem. Objectives: To assess the knowledge regarding occupational hazards and its prevention among cotton mill workers in experimental group and control group. To determine the effectiveness of video assisted teaching programme regarding occupational hazards and its prevention among cotton mill workers in experimental group. To associate between the pre test scores on knowledge regarding occupational hazards and its prevention among cotton mill workers and their selected demographic variables in experimental group and control group. Operational Definitions: Effectiveness: Effectiveness is a measure of the ability of video assisted teaching programme regarding occupational hazards and its prevention among cotton mill workers to produce a specific desired effect or result that can be quantitatively measured. Video Assisted Teaching Programme: It is a systematically planned teaching programme on occupational hazards and its prevention and imparted through video film based lecture cum discussion. Knowledge: It is the correct response given by the cotton mill workers regarding occupational hazards and its prevention which can be assessed through structured interview schedule. Occupational Hazards: It is a state of deviation from normal status of health to illness while working in cotton mill industry. In this study it includes physical hazards, chemical hazards, and mechanical hazards, psychosocial hazards of Byssinosis, pneumonitis, and emphysema. Prevention: It refers to precautionary measures to be followed by cotton mill workers to protect their health from occupational hazards. Cotton Mill Workers: They are the adult employees working at selected cotton industries, Salem. Assumptions: The cotton mill workers may have knowledge regarding occupational hazards and its prevention. Video assisted teaching programme may improve their knowledge regarding occupational hazards and its prevention among cotton mill workers. Increased level of knowledge among cotton mill workers regarding occupational hazards and its prevention may help them to improve their quality of life. Hypotheses: H1:There will be significant differences in pre test and post test scores on knowledge before and after video assisted teaching programme regarding occupational hazards and its prevention among cotton mill workers in experimental group at p≠¤ 0.05 level. H2:There will be significant difference in post test scores on knowledge after video assisted teaching programme regarding occupational hazards and its prevention among cotton mill workers in experimental group and control group at p ≠¤0.05 level. H3:There will be significant association between the pre test scores on knowledge regarding occupational hazards and its prevention among cotton mill workers and their selected demographic variables at p≠¤ 0.05 level. Delimitations: The study was limited to only 60 samples. Study was limited to cotton mill workers who were available during the study period. Study period was limited to 4 weeks. Projected Outcome: This study would reveal the existing knowledge on occupational hazards and its prevention among cotton mill workers. This study would motivate the cotton mill workers to update their knowledge regarding occupational hazards and its prevention. This study would evaluate the effectiveness of video assisted teaching programme on knowledge regarding occupational hazards and its prevention among cotton mill workers. Conceptual Framework: This study is to assess the effectiveness of video assisted teaching programme on knowledge regarding occupational hazards and its prevention among cotton mill workers. The conceptual framework for this study was based on J.W.KENNY’s open system model. According to Kenny, all the living systems are open and they are in continuous exchange of matters, energy and information. The system receives input and gives back output in the form of information or knowledge. System model consist of 3 phases input, throughput, and output. These 3 phases also known as classical element of the system. Input: It is the first phase in open system. Based on Kenny, input can be a matter of information. In this study, it is testing the knowledge on occupational hazards and its prevention among cotton mill workers by using structured interview schedule. Throughput: According to theorist, information is continuous process through the system. This is the activity phase, which allows the input to be changed. In the present study, providing video assisted teaching programme regarding occupational hazards and its prevention among cotton mill workers, only to the experimental group. Output: According to Kenny after processing the input, the system gives output (Information/ knowledge). It is the third element of the system, where alteration can be expected because of the throughput. In this study, majority of the cotton mill workers had gained adequate and moderately adequate knowledge regarding occupational hazards and its prevention in experimental group. There was no significant change in the knowledge regarding occupational hazards and its prevention among cotton mill workers in control group. Feedback: According to throughput, feedback is the improvement of knowledge among cotton mill workers. In this study, improved knowledge regarding occupational hazards and its prevention among cotton mill workers in experimental group was assessed by the investigator. If there is no significant changes in the output, feedback will return to input and the process will continue which is not included in the study. (Pretest)(Post test) (Feedback) Not included in this study Cotton mill industry Fig-1.1 : Conceptual Framework Based On Modified J.W. Kenny’s Open System Model On Effectiveness Of Video Assisted Teaching Programme On Knowledge Regarding Occupational Hazards And Its Prevention Among Cotton Mill Workers. Summary: This chapter dealt with introduction, need for the study, and statement of the problem, objectives, operational definition, assumptions, delimitations, projected outcome and the conceptual frame work. CHAPTER-II

Describing Biblical Parallels In Hawthornes rappaccinis Daughter :: essays research papers

Describing Biblical Parallels in Hawthorne's "Rappaccini's Daughter" In Hawthorne's â€Å"Rappaccini's Daughter,† many biblical parallels can be found. The story duplicates the chapter of genesis in the bible in many ways. Ranging from the characters, to the setting, and even the deadly plant in the story. The account of Adam and Eve in Genesis 1-3 is extremely similar to the situation of Giovanni and Beatrice in the story. In both â€Å"Rappaccini's Daughter† and the Genesis chapters in the bible, lush, beautiful gardens are the setting. Both gardens are exotic and pretty, but the garden of Eden is bright and tropical, while Dr. Rappaccini's garden is darker and mysterious. Both gardens are home to a type of â€Å"forbidden† plant, but the garden of Eden was created by a super-natural being, and Dr. Rappaccini's garden by Rappaccini himself. The forbidden plant in Genesis is a gorgeous, extremely tempting fruit plant. The fruit on this plant are described as extremely tempting. However, these fruits have been deemed prohibited by God. The plant in Rappaccini's garden is a large flowering bush. The flowers on this bush are unlike any others and extremely exquisite. The two plants share the trait of â€Å"forbidden,† but in different ways. The fruit on the tree in Genesis was forbidden simply because that was the way God made it. The plant in Rappaccini's garden was forbidden because it was poisonous. The only people immune to the poison of this plant were Beatrice and Dr. Rappaccini. In Hawthorne's story, a parallel between Giovanni and Adam is established. Both are young men, and each was tempted by a woman. Giovanni in Hawthorne's story was lured into the garden by Beatrice; however, Beatrice was attempting to make Giovanni immune to the poison of the plant, so they could be together forever. Beatrice and Eve also share similarities. They both are the ones that first fall to temptation and which ultimately leads to each of their demise. The serpent in â€Å"Rappaccini's Daughter† is clearly represented by Dr.

Balancing Inequality Essay -- Education

The California public school system is failing in educating children state-wide. One of the most difficult problems is budget, which affects tremendously children in poor areas. Children from these areas should have equal access to resources, programs and opportunities as those from more propitious communities. In order to close the gap of inequality, we all need to change the way California school system’s funding is allocated and put into use. First, we must increase the income tax of the richest people or the top two tax brackets and divide that extra tax money we collected to public schools in poor areas. This idea was mentioned in a research by professor Picus from University of California Rossier School of Education. Although the idea does not sound very fair to the richest people, it is what needs to be done for California school system to improve statewide. The gap of expenditure per student in higher and low-income districts is too great. According to Just Schools California, districts like Palo Alto spend more than $10,000 per pupil, while largely low-income communities like Lynwood spend around $6000 per pupil. There are rich people who donate a large amount of money to schools every year because they have a lot of extra money and they like to do their part for the society. In fact, the wealthiest Californians have a lot of extra cash even after they bought their Lamborghinis and holiday mansions. Increase the inc ome tax of these people by as little as 1% or 2% will not affect them much, but will benefit a lot to all Californian students, especially those in the poor areas. The reason this extra money will be given to only schools in low-income areas is because the current taxes on wealthier areas is high enough to gi... ..., we could provide every child in California with a better education and equality. Works Cited Picus, Lawrence O. Funding California's Schools: Past, Present and Future? Rep. 2006. Print. "$1B in Teacher Compensation under Attack | California Watch." California Watch | Bold New Journalism. Web. 29 Nov. 2010. . "Prop 13 Facts | Close the Loophole." Close the Loophole | Close the Prop. 13 Loophole. Web. 30 Nov. 2010. . Moore, Michael. Idiot Nation. Rereading America: Cultural Contexts for Critical Thinking and Writing. By Gary Colombo, Robert Cullen, and Bonnie Lisle. 8th ed. Boston, MA: Bedford/St. Martins, 2010. 128-46. Print. Conditions, Opportunities and Outcomes in California Public Schools. UCLA IDEA & UC/ACCORD, Jan. 2010. PDF.

Face to Face Communication Versus Computer Mediated Communication

Face to Face Communication versus Computer Mediated Communication In the 21st century we are now living in, the rapid advancement of technology has completely changed our lives, especially the tools we use to communicate. In the olden days where snail mail is one of the popular ways in communicating, people would rather choose interact face to face because it is the only way that could physically maintain their relationship as they can see the facial expressions and body gestures shown by the person who conveys the message to them.Even now, some people still prefer face to face interaction over computer mediated communication because of the lack of non verbal cues in computer mediated communication. However, with the invention of various computer mediated tools, people have eventually replaced it with face to face communication without them realizing because apparently the inventions of Facebook, Twitter, Skype and many more serve a more convenient platform for people to communicate. Windows 7 Check Your UnderstandingAlthough face to face communication is a better way to convey messages and feelings to each other, computer mediated communication makes our lives much easier. The first difference that distinguishes between computer mediated communication and face to face communication is the effectiveness. Nowadays, most of us are very much depending on various social networking sites, for example the most common one- Facebook and Skype to enable us to communicate with people living on the other side of the world and even those who live close by.Using computer mediated communication for the purposes of interpersonal communication is a common tool for those who live a long distance away from one another, however multiple studies also show that computer mediated communication is used to communicate with those who live close by or even among family members who live in the same household (Stafford, Kine. & Dimmick, 1999, Wellman 2008). Besides that, computer mediated communication is effective in divergent tasks such as idea generation.Computer mediated communication tools, also known as the group support system (GSS), provide a structured environment that allows participants in a collaborative team to interact simultaneously and anonymously to generate ideas, make decisions and solve problems (Jessup, Canolly & Tansik 1990). The reason why computer mediated communication is good in idea generation but not in decision making is that the process of interacting through computer mediated communication might hinder the relationship between the sender and receiver due to the lack of non-verbal feedback and this will probably delay in decision making.The lack of non-verbal cues makes accurate perception of emotions difficult and receivers may attribute more neutral or negative meanings to messages than senders instead. Computer mediated communication lack of cues and that affect the content of the messages cannot be transmitted effectively and that ch annel is unnatural and less useful and efficient than face to face communication (Draft & Lengel, 1986; Kock, 2004; Kock, et. al 2008). By missing the cues, one will not be able to fully understand what the other party is trying to communicate.Apart from that, face to face communication is inconvenient for some people who stay far or overseas to interact face to face with the party they wish to see. They will need to travel a long distance to reach the other party who they want to convey the message to. However, it is effective in convergent tasks such as decision making. Face to face groups are better at decision making than computer mediated communication groups because they can more easily reach a consensus at the same time using immediate verbal and non-verbal feedback (Archee, 1993).Face to face discussion is faster and the feedback facilitated contain both visual and audio cues compared to the slow computer mediated groups due to the lack of non-verbal feedback and the occurri ng of uncertainty at others’ reaction towards their opinions. Face to face remains the most powerful human interaction, never replace intimacy and immediacy of people conversing in the same room (Begley, 2004). In addition, computer mediated communication and face to face communication provide different communication speed to people.In computer mediated communication, the message delivery is faster by just sending email or just typing inbox message. The speed and ease of typing reduce the time taken in computer mediated interactions and ease the pressure on group members. As a result, the message might fail to deliver to the recipient. When the message is failed to deliver and users cannot depend on non-verbal cues, there is a higher chance that the ambiguity will increase, thus creating opportunity for miscommunication.Therefore, it is not a good idea to send urgent messages through computer mediated communication because sometime the receiver might not check his/ her mail f requently or the internet happens to be down will lead to miscommunication. Whereas for face to face communication, people need to arrange time to meet up with the person whom they want to convey the message to. This will actually delay the time for the meeting if they couldn’t find a suitable time to match with each other’s schedule. The receivers can instant feedback with clear verbal and non-verbal cues.Face to face communication allows participants to accurately observe both verbal and non-verbal of others. Subtle but important nuances such as voice inflections, hand gestures and facial expressions just don’t come across in an email message (McFerran, 2010). People will receive the feedback from the receiver on the spot without waiting for days and months. This is also enables the participants to adjust their communication according to the feedback. There is also a big difference in the cost aspect between face to face communication and computer mediated com munication.People save the cost and effort of travelling and gathering everyone in the same place at the same time. They can contact each other by using computer mediated programs such as Skype, Facebook, Twitter and so on. Skype is also one of the computer mediated programs that allows face to face communication by using the webcam function. People can see each other and interact by using the application of Skype. Therefore, those who stay far away from each other and wish to have face to face interaction, they can communicate using Skype which provides both interaction in one shot.Moreover, computer mediated communication has also become one of the most cost effective ways of conducting businesses such as online boutique, online shopping store, online booking and so on. This enables those online companies to save the monthly fees such as rental fees, the salary for employees, water and electricity bills and so on. Additionally, customers can also order or comment about the service s or products of those online companies via email. This is convenient for both the customers and also the companies as the companies will know the feedback provided by the customers by just checking their mailbox.For instance, the company can save the travelling cost for business purpose as they can reply their customers’ feedback through email. This shows that implementing computer mediated communication systems in organization will mainly enhance the efficiency and cost. Besides, it is costly for those people who want to travel to a certain place if they want to meet with his or her friends, family or even relatives. It requires expensive higher cost of travelling fees such as bus ticket , taxi fees, airline ticket and so on especially during those important festivals or celebrations.Furthermore, this is also time consuming and causing the person to be exhausted throughout the long journey if he or she stays far away from the destination. Also, the person who conducts the b usiness using face to face communication will need to pay for the business travelling fees. According to the report by Harvard Business Review Analytic Services, most of the people reported their companies have instituted business travel restrictions, including limitations on the frequency of travel (57%), on the cost of airline tickets (57%) and in accommodation (51%).This shows that face to face communication causes a large amount of cost for the business travelling and that’s the reason why the company implements this kind of restriction. Nevertheless, face to face communication even causes people to spend the cost more the actual amount they have to pay to. For example, if there is something missed out during the gathering or meeting, the person must travel to meet up again and this requires cost and time. This might caused a big impact if that is an important issues missed out during the meeting with the client from other country who carries an important business for the company.Also, the most important is it is hard to arrange the time to meet up as it is hard to match with each other’s schedule. The business cannot conduct smoothly and it will indirectly affect the performance of the company. In a nutshell, face to face interaction and computer mediated communication have their own benefits and majority of the people has known it. However, undoubtedly, computer mediated communication has already replaced face to face interaction without anybody realizing and it’s the most convenient tool to communicate with each other.Although it is hard to deny that face to face is also an alternative way for human’s communication, computer mediated communication has becoming more and more powerful and yet to be the major tool for our communication purpose. That’s why people nowadays often communicate using computer mediated communication which is an easiest way to stay connected with each other no matter who come from different part of the world. References: An,Y-J. & Frick, T. (2006). Student perceptions of asynchronous computer-mediated communication in face-to-face courses.Journal of computer-mediated communication. Vol. 11 (2) Bordia,P. (1997, January). Face-to-face Versus Computer-Mediated Communication: A Synthesis of the Experimental Literature. Journal of Business Communication. Vol. 34 (1) Lee. C. (2010). Face-to-face Versus Computer-mediated Communication: Exploring Employees’ Preference of Effective Employee Communication Channel. International Journal for the Advancement of Science & Arts. Vol. 1 (2) Mc. Ferran. J (2010, November 12). Face to Face Communication Still Best Way to Get Job Done.In Winnipeg Free Press. Retrieved February 25,2013, from http://www. winnipegfreepress. com/business/face-to-face-communication-still-best-way-to-get-job-done-111714554. html Managing Across Distance in Today’s Economic Climate: The value of face-to-face communication. In Harvard Business Review. R etrieved February 25, 2013. From http://hbr. org/hbr-main/resources/pdfs/marketing/15426_HBRAS_BA_Report. pdf Perry, M. (2010, April). Face-to-face Versus Computer Mediated Communication: Couples Satisfaction and Experience Across Conditions ( Master’s Thesis)